Delivery & Returns

Welcome to Our Need! Below you'll find everything you need to know about our delivery and returns process.

???? Delivery Information

Dispatch Time:
We aim to dispatch all orders as quickly as possible. Most items are processed and shipped within 1-3 business days.

Delivery Times:
Estimated delivery across the UK typically takes 3-7 business days from the date of dispatch. We currently deliver only to UK mainland addresses.

Delivery Partners:
We work with a range of reliable UK courier services, including:

• Royal Mail

• Evri (formerly Hermes)

• Yodel

• DPD

• DHL

Tracking information (if applicable) will be provided upon dispatch or available upon request via our Contact page.

???? Returns & Refunds

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 24 hours of receiving your order using our Contact page. Include a photo of the issue if possible.

If verified, we’ll offer a replacement or refund at no extra cost. Please note that we do not cover faults caused by misuse, normal wear and tear, or damage not reported upon delivery.

Change of Mind

If you change your mind about a product, you may return it within 30 days of delivery. The following conditions apply:

• The item must be unused, in its original packaging, and in resellable condition.

• You are responsible for return shipping costs.

• A £10 restocking fee will be deducted from your refund.

Please contact us before sending back any item to receive instructions and return approval.

?? Important Notes

• Claims for items damaged during delivery must be noted at the time of delivery (sign as "damaged").

• Items returned without prior approval may not be accepted.

• Refunds will be processed within 7 working days after we receive and inspect the returned item.

???? Contact Us

If you have any questions about delivery or returns, feel free to reach out:

???? Email: info@ourneed.co.uk
???? Contact Form: https://ourneed.co.uk/contact